Select Page

Technology has changed how we work, how we learn, how we’re healed and how we entertain ourselves. All at breakneck speed.

This technology revolution hasn’t spared the security and surveillance industry. Innovations such as UHD (ultra-high definition), multi-dimensional perception, cloud technology, thermal imaging, combined radar/camera integrated surveillance technology, audio sensors and artificial intelligence have generated radical changes in how we ensure the safety and security of the things we hold dear.

But along with greater capability comes greater complexity. This has generated a demand for integrated field service software systems that handle maintenance, invoicing, HR and inventory management in an efficient and cost-effective manner.

Why is an effective ERP system with field service capabilities an essential tool for security companies?

ERP (enterprise resource planning) systems are software packages designed to integrate key components in business operations. They typically include product management, financial management and customer relationship management (CRM).

The addition of field service management capabilities provides security companies with the necessary tools to enable the efficient scheduling of technician and contractor assignments for surveillance system repairs or installation.

An ERP that includes field service management software also enables security guard management and tracking, including the ability to create efficient shift rosters that maximise productivity while minimising waste.

In addition, inventory management tools help security companies automate the need to catalogue, store, distribute and re-order the multitude of parts and equipment required by sophisticated security technology.

Whitepaper field service metrics

Free whitepaper: Essential field service metrics to improve performance

Read more

Administrative functions such as invoicing are processed by ERP software in a seamless cost-effective manner. Timely billing contributes to a positive customer experience, and the right field service management capabilities empower field technicians to submit required information, including before and after photos and customer signatures, fully and promptly with no duplicate data entry required.

These systems are also on the cusp of innovations that will propel software for security companies to a new realm of efficiency and effectiveness. Systems integration through the ‘internet of things’ (IOT), machine learning, predictive data analysis through algorithmic artificial intelligence and cybersecurity will radically reshape the capabilities of the security industry.

NextService - scheduling tasks

As Australia’s leading Oracle NetSuite solution provider, Klugo has partnered with Next Technik to provide NextService, a cutting-edge field management software system built on the NetSuite ERP cloud platform.

Ultimate NetSuite Buyers Guide

Find in this guide all the modules and technologies integrated into NetSuite, the cloud-based ERP that can support your business adaptability strategies.

NextService integrates seamlessly with Netsuite and addresses the most challenging aspects of field service work within the security industry. It provides complete field mobility, including scheduling, dispatching, asset and inventory management, invoicing and much more on a single integrated cloud-based platform.

As these revolutionary technologies reshape security industry management software, the NetSuite + NextService ERP package will keep your company ahead of the curve – and ahead of the competition.

Contact us to discuss how we can help your company utilise these cutting-edge technologies and deliver world-class service to your customers.

We offer a number of resources to help companies navigate this process. Consider what Klugo can do for security and surveillance businesses ready to reach the next level.

Free ROI Calculator

Need a specialist’s free advice?

Feel free to call an expert in Field Service Enterprise Resource Planning Systems today. Find out how cloud-based technology can support and quickly adapt to your strategies in field service.

How Cloud Technology Supports a Decentralised Workforce and Increases Operational Efficiency.

Technology decentralising the workforce has been gaining momentum in the past decade, and even more so recently, efficiently enabling remote workers.

Business Norms vs Business Necessity. The Four Key “Why’s” Industries Are Now Revisiting.

Our customers tell us how they have been leveraging the power of NetSuite to pivot quickly and get back to business. Read their stories.

Benefits of ERP: When is the right time to move to Cloud ERP?

Choosing which software systems your company should invest in can be challenging. For many businesses knowing when to move to an ERP system can mean the difference between growing their businesses or getting throttled by software that no longer supports your team and...

How the On-Premise ERP Model killed itself slowly.

Brief Recent History of Cloud ERP. Over the past 15 years, most "On-Premise" software vendors have clamoured to come to market with a cloud offering to satisfy the needs of increasingly savvy CFO’s. Interestingly, we now find ourselves in a critical junction where the...

How the Right Software Implementation Strategy Supports Success in Growing Businesses.

The words “IT strategy” are usually enough to make most Business owners roll their eyes. However Smart business owners understand but when it comes to designing an IT strategy the decisions that are made early on in the businesses life-cycle have a far-reaching impact...

Top 5 SuiteSolutions to Improve Sales Management in NetSuite

NetSuite is well-known for enabling businesses’ sales team with unique visibility into every aspect of the customer relationship, from support cases to bills, contracts and inventory. With powerful and customisable real-time dashboards, sales managers and reps using...
Share This